Home > News > Content

STAR's Effort In After-sale Support

STAR's Effort In After-sale Support

STAR is providing perfect solutions and technical support to our customers and agents with great efforts. We have our professional engineers to provide regular training courses on extensive and practical subjects of elevator basics to all of our staffs, and installation & commissioning courses to our agents.


Recently, one of our agent in Mongolia has encountered a difficulty while writing layered control of card system. After several detailed communication with our after-sales specialists, our customer get a instruction that demonstrating every single step and all the details needed to complete the program. In the meantime we also send a new USB type encryption lock to our customer.


Our customer smoothly solved the matter after receiving the lock and was very pleased, besides extremely appreciates the reaction speed, helpfulness, and timeliness of STAR after sale support.


As a professional and responsible elevator manufacturer in China, we has always been dedicating to provide better products and services.

Star Elevator International Ltd

Contact Person: Harb Howell

Tel: +86-572-3070709

Fax: +86-572-3070710

Cellphone: +86-18657206998

Email: sales@starelevatorgroup.com